Shipping Info
We attach great importance to ensuring that your items are delivered as quickly as possible. Delivery times vary depending on your selected delivery address, the availability of items, and the time of day you place your order.
To enhance the safety of our delivery process, we are optimizing our procedures, which may result in a 5-7 day delay in order processing. Once your order is confirmed, we will begin preparing your items for shipment, which typically takes 1-3 business days. While we strive to expedite processing, some items may require longer handling times due to low inventory levels. In such cases, we will notify you via email of the delay.
For customers with orders exceeding 59, shipping fees will be charged according to standard postal rates.
Please note that when selecting express shipping, detailed address information in English (including street/block, name, and phone number) is required as per shipping regulations. Delivery times will vary based on your destination.
Regarding order status, we will keep you updated via email after you place your order. The order confirmation email will include a summary of your order, shipping, and billing details. Once your order ships, you will receive a shipping confirmation email containing item details and a tracking number. Simply click on the link provided to track your package. Please be aware that it may take up to 24 hours for the shipping company to update the shipment status, so the tracking link may not work immediately. If your order contains multiple items, they may be shipped in separate packages on different days. You will receive a separate shipping confirmation email for each shipment.
Regarding taxes and fees, Martin Stride cannot be held responsible for any additional charges, such as taxes, duties, import taxes, or brokerage fees, that may apply to international orders. While we typically mark packages as low value to avoid customs duties, policies vary by country. Please consult your local government for more information.
Given the current global pandemic situation, our top priority as a company is to ensure the safety of our employees, customers, and communities. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols, and ongoing sanitation measures. Many local shipping carriers worldwide are also adhering to similar protocols, which may result in potential delays of up to 25 business days in processing and delivery. We continue to prioritize the safety of both our customers and colleagues, and we appreciate your understanding and patience during these unprecedented times.
We are committed to providing you with an excellent shopping experience and are working hard to overcome the challenges posed by the pandemic. Please stay tuned for our updates on the latest shipping information and promotional activities. Thank you for your trust and support!
Delivery times vary depending on your shipping destination:
